Return & Refund Policies

Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

A product or other whose packaging has been opened cannot be refunded for obvious hygienic reasons.

To make a return, you must present us with a receipt or proof of purchase.

There are some situations where only a partial refund is granted: (if applicable) 

* Any item that is not in its original condition, is damaged or has some parts missing for reasons not due to our error. 

Refunds (if applicable) 

Once we have received and inspected your returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or decline your refund request. 

If your request is approved, the refund will be processed and a credit will automatically be applied to your original credit card or payment method within 7 business days.

Before any return, please contact us at the support email address: contact@queen-elizabeth-ii.com

We will process your request as soon as possible.

Important 

If you return the package to the sender yourself (our warehouse address) it will not be supported and we will not be able to refund you. Please ask for return instructions from contact@queen-elizabeth-ii.com

Exchanges (if applicable) 

We only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, please send us an email to contact@queen-elizabeth-ii.com

Shipment 

You will be responsible for paying your own shipping costs to return your item. Shipping charges are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive the replaced product may vary.

If you are shipping an item worth more than $ 75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.